A new company officer should be careful to avoid __________.
Acting as a parent figure
Alienating his friends
Taking the job too seriously
Developing a superior attitude
Question 2
of
50
Which term best summarizes the supervisory role of the company officer?
Parent
Coach
Teacher
Manager
Question 3
of
50
A company officer should be careful to avoid __________.
Representing line personnel to agency administrators
Representing agency administrators to line personnel
Applying ethical principles to decision making
Taking actions involving high risk and low potential benefit
Question 4
of
50
You are responsible for implementing a new policy regulating acceptable dress while in quarters. The policy is not popular with your crew and they make you aware of their opinions in no uncertain terms. How should you respond to them?
Explain the reasons for the policy and what is expected of them
State that the matter is not open for discussion and that they are expected to comply
State that you agree with their complaints but that compliance is not optional
Be open and truthful about your own feelings regarding the policy
Question 5
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50
Members of the fire department should regard everyone they encounter as __________.
Taxpayers
Neighbors
Consumers
Clients
Question 6
of
50
Members of the fire department should regard their organization as __________-oriented.
Service
Action
Product
Results
Question 7
of
50
The majority of challenges a new company officer will encounter are __________ in nature.
Interpersonal
Managerial
Supervisory
Organizational
Question 8
of
50
A task-oriented form of supervision is the most appropriate in which situation?
Scheduling the day's activities and events
Assigning responsibilities for station maintenance
Counseling an employee about lax work habits
Operating at the scene of a vehicle accident
Question 9
of
50
In the Incident Command System, under what conditions would a lower-ranking person assume command from a higher-ranking person?
There are no situations when this is appropriate
The incident is escalating
The higher-ranking person needs relief
The lower-ranking person is more qualified
Question 10
of
50
You've been recently promoted to the position of company officer. Which attitude will provide you with the greatest success?
I won't let promotion change my relationship with my friends
I'm going to rebuild this unit from the ground up
Rank has its privileges
I will need to use different leadership techniques with different people
Question 11
of
50
Which statement is a correct approach in dealing with subordinates?
Share confidential information only with those you can trust
Do not be reluctant to remind them that you are in charge
Be willing to acknowledge your own mistakes and failures
Be willing to acknowledge the shortcomings of the organization
Question 12
of
50
Which statement is correct?
Do not single out a subordinate for praise in front of his peers
Do not publicly discipline or criticize a subordinate
Do not permit subordinates to criticize or offer suggestions to you privately or publicly
Do not permit yourself to be publicly criticized by anyone
Question 13
of
50
Internal expectations come from within the __________.
Informal group
Individual
Organization
Peer group
Question 14
of
50
A company officer realizes that he lacks command presence. How should he address this problem?
Delegate the function to others
Be aware of the situation and try to work around it
Avoid situations that will expose the problem
Work and train to improve his performance
Question 15
of
50
When seeking compliance of subordinates, which is the method of last resort?
Consistently employ good interpersonal skills
Use the appropriate leadership style for the situation
Explain the rationale and benefits of compliance
Use your rank to require compliance
Question 16
of
50
A new company officer must enforce the rules and regulations of the agency. Which approach is most likely to be successful?
Build the house one brick at a time
Easy does it
Gradually raise the bar
Start tight, then go light
Question 17
of
50
Which NFPA standard addresses professional qualifications for fire officers?
1500
1581
1021
1901
Question 18
of
50
According to the NFPA, which item is part of a Level I company officer's duties?
Fair and efficient administration of agency policies and procedures
Divisional fiscal administration and budget preparation
Hiring, evaluation, promotion and dismissal of personnel
Project conception, design and implementation
Question 19
of
50
Which statement is the best description of the company officer's responsibility regarding fire and life safety educational programs?
He must be able to make effective presentations to members of the community
He is responsible for delegating these activities to a capable subordinate
He is responsible for forwarding these activities to the appropriate division of the agency
His involvement in these types of programs is generally minimal
Question 20
of
50
When operating at a terrorist/criminal incident, a company officer should place special emphasis on _________.
Collection and preservation of evidence samples
Detaining possible suspects
Scene and evidence security
Maintaining span of control
Question 21
of
50
In general, what is the most important responsibility of the company officer regarding fire investigation?
Preservation of evidence
Determination of cause
Observation of suspicious circumstances
Collection of evidence
Question 22
of
50
The NFPA has established standards for _____ levels of fire officer.
2
3
4
5
Question 23
of
50
According to the NFPA, which item is a Level II officer responsibility?
Manage interagency coordination at an incident
Develop pre-incident plans
Develop an incident safety plan
Develop an incident action plan
Question 24
of
50
Which skill is the most difficult to learn?
Supervision
Direction
Leadership
Management
Question 25
of
50
Which skill applies to primarily to projects and programs?
Leadership
Supervision
Direction
Management
Question 26
of
50
Which skill is most closely associated with personality and character?
Management
Leadership
Supervision
Direction
Question 27
of
50
A leader gives orders with little or no feedback from subordinates. Which basic leadership style is this?
Democratic
Charismatic
Theory Y
Autocratic
Question 28
of
50
A company officer is giving commands at an emergency scene and the crew members immediately carry them out. What basic leadership style is this?
Charismatic
Autocratic
Theory Z
Single-issue
Question 29
of
50
Which basic leadership style is best suited for fireground operations?
Autocratic
Centralized
Two-dimensional
Democratic
Question 30
of
50
In which basic leadership style do the employees participate in the decision making process?
Transformational
Centralized
Two-dimensional
Democratic
Question 31
of
50
There are _____ basic leadership styles.
2
5
4
3
Question 32
of
50
Each of the following is one of the basic leadership styles EXCEPT ONE. CHOOSE THE EXCEPTION.
Democratic
Laissez-faire
Autocratic
Situational
Question 33
of
50
The dominant use of the __________ leadership style may result in loss of respect for the leader and challenges to his authority.
Democratic
Situational
Autocratic
Laissez-faire
Question 34
of
50
What are the two elements of the two-dimensional leadership style?
Path, goal
Process, production
Task, people
Group, individual
Question 35
of
50
In which contemporary leadership style does the organization take on the personality of its leader to the greatest extent?
Symbolic
Visionary
Charismatic
Transformational
Question 36
of
50
Which contemporary leadership style is characterized by constant innovation and change?
Contingency
Transactional
Visionary
Transformational
Question 37
of
50
The basis of the __________ leadership theory is that there is no single leadership style that is best for every situation.
Contingency
Contextual
Transformational
Three-dimensional
Question 38
of
50
Which contemporary leadership style is characterized by rewards for good work?
Transformational
Path-goal
Transactional
Contingency
Question 39
of
50
Which problem is most commonly associated with the symbolic leadership style?
Organization driven by leader's personality
Resistance to change
Reluctance of subordinates to question leaders
Lack of participation from subordinates
Question 40
of
50
Who is the originator of the theory of management styles X and Y?
William Ouchi
Bertram Raven
Douglas McGregor
Victor Vroom
Question 41
of
50
The Theory _____ leader believes that workers are lazy, avoid work and shun responsibility.
Y
X
Z
W
Question 42
of
50
The Theory _____ leader believes that workers are motivated, enjoy work, are self-directed, and seek responsibility.
Z
W
Y
X
Question 43
of
50
Leadership Theory _____ states that productivity depends on involved workers and that workers can be trusted to perform autonomously.
X
Y
W
Z
Question 44
of
50
Which problem is most commonly associated with the Theory Z leadership style?
Low employee commitment
Lack of productivity
Poor quality of deliverables
High resistance to change
Question 45
of
50
Who is the originator of the term "Theory Z leadership"?
William Ouchi
Douglas McGregor
John French
Robert House
Question 46
of
50
Which statement about a Theory Z organization is the most correct?
It promotes a clear distinction between work and social life
It engenders a high level of commitment and productivity from workers
It emphasizes a structured organizational culture over individual autonomy
It focuses on continuous innovation and adaptation
Question 47
of
50
Which description of a Theory Y manager is the most correct?
Believes workers can regard work as a natural, rewarding aspect of life
Enhances productivity through coercive means
Believes workers are self-motivated regardless of their work environment
Believes that productivity is enhanced by close supervision of workers
Question 48
of
50
Which description of a Theory X manager is the most correct?
Feels workers naturally tend to support organizational goals
Believes workers are self-motivated
Is more concerned with people than with production
Believes workers prefer to be closely supervised
Question 49
of
50
Who is the originator Total Quality Management?
W. E. Deming
Peter Drucker
Douglas McGregor
William Ouchi
Question 50
of
50
The steps "Tell, Sell, Consult, Share" are components of which management theory?