Company Officer, 4th Ed. Exam Prep Audit Quiz

Question 1 of 50

A new company officer should be careful to avoid __________.
  Alienating his friends
  Taking the job too seriously
  Acting as a parent figure
  Developing a superior attitude

Question 2 of 50

Which term best summarizes the supervisory role of the company officer?
  Manager
  Teacher
  Parent
  Coach

Question 3 of 50

A company officer should be careful to avoid __________.
  Representing line personnel to agency administrators
  Representing agency administrators to line personnel
  Applying ethical principles to decision making
  Taking actions involving high risk and low potential benefit

Question 4 of 50

You are responsible for implementing a new policy regulating acceptable dress while in quarters. The policy is not popular with your crew and they make you aware of their opinions in no uncertain terms. How should you respond to them?
  Explain the reasons for the policy and what is expected of them
  State that you agree with their complaints but that compliance is not optional
  Be open and truthful about your own feelings regarding the policy
  State that the matter is not open for discussion and that they are expected to comply

Question 5 of 50

Members of the fire department should regard everyone they encounter as __________.
  Neighbors
  Clients
  Taxpayers
  Consumers

Question 6 of 50

Members of the fire department should regard their organization as __________-oriented.
  Product
  Action
  Service
  Results

Question 7 of 50

The majority of challenges a new company officer will encounter are __________ in nature.
  Interpersonal
  Supervisory
  Managerial
  Organizational

Question 8 of 50

A task-oriented form of supervision is the most appropriate in which situation?
  Counseling an employee about lax work habits
  Assigning responsibilities for station maintenance
  Scheduling the day's activities and events
  Operating at the scene of a vehicle accident

Question 9 of 50

In the Incident Command System, under what conditions would a lower-ranking person assume command from a higher-ranking person?
  The lower-ranking person is more qualified
  There are no situations when this is appropriate
  The higher-ranking person needs relief
  The incident is escalating

Question 10 of 50

You've been recently promoted to the position of company officer. Which attitude will provide you with the greatest success?
  Rank has its privileges
  I'm going to rebuild this unit from the ground up
  I won't let promotion change my relationship with my friends
  I will need to use different leadership techniques with different people

Question 11 of 50

Which statement is a correct approach in dealing with subordinates?
  Share confidential information only with those you can trust
  Be willing to acknowledge your own mistakes and failures
  Do not be reluctant to remind them that you are in charge
  Be willing to acknowledge the shortcomings of the organization

Question 12 of 50

Which statement is correct?
  Do not publicly discipline or criticize a subordinate
  Do not single out a subordinate for praise in front of his peers
  Do not permit yourself to be publicly criticized by anyone
  Do not permit subordinates to criticize or offer suggestions to you privately or publicly

Question 13 of 50

Internal expectations come from within the __________.
  Individual
  Informal group
  Peer group
  Organization

Question 14 of 50

A company officer realizes that he lacks command presence. How should he address this problem?
  Be aware of the situation and try to work around it
  Avoid situations that will expose the problem
  Work and train to improve his performance
  Delegate the function to others

Question 15 of 50

When seeking compliance of subordinates, which is the method of last resort?
  Use your rank to require compliance
  Use the appropriate leadership style for the situation
  Explain the rationale and benefits of compliance
  Consistently employ good interpersonal skills

Question 16 of 50

A new company officer must enforce the rules and regulations of the agency. Which approach is most likely to be successful?
  Gradually raise the bar
  Build the house one brick at a time
  Easy does it
  Start tight, then go light

Question 17 of 50

Which NFPA standard addresses professional qualifications for fire officers?
  1021
  1901
  1500
  1581

Question 18 of 50

According to the NFPA, which item is part of a Level I company officer's duties?
  Hiring, evaluation, promotion and dismissal of personnel
  Divisional fiscal administration and budget preparation
  Project conception, design and implementation
  Fair and efficient administration of agency policies and procedures

Question 19 of 50

Which statement is the best description of the company officer's responsibility regarding fire and life safety educational programs?
  He is responsible for forwarding these activities to the appropriate division of the agency
  His involvement in these types of programs is generally minimal
  He must be able to make effective presentations to members of the community
  He is responsible for delegating these activities to a capable subordinate

Question 20 of 50

When operating at a terrorist/criminal incident, a company officer should place special emphasis on _________.
  Collection and preservation of evidence samples
  Maintaining span of control
  Scene and evidence security
  Detaining possible suspects

Question 21 of 50

In general, what is the most important responsibility of the company officer regarding fire investigation?
  Observation of suspicious circumstances
  Determination of cause
  Preservation of evidence
  Collection of evidence

Question 22 of 50

The NFPA has established standards for _____ levels of fire officer.
  2
  4
  5
  3

Question 23 of 50

According to the NFPA, which item is a Level II officer responsibility?
  Develop an incident action plan
  Develop an incident safety plan
  Manage interagency coordination at an incident
  Develop pre-incident plans

Question 24 of 50

Which skill is the most difficult to learn?
  Leadership
  Supervision
  Direction
  Management

Question 25 of 50

Which skill applies to primarily to projects and programs?
  Supervision
  Leadership
  Management
  Direction

Question 26 of 50

Which skill is most closely associated with personality and character?
  Management
  Leadership
  Direction
  Supervision

Question 27 of 50

A leader gives orders with little or no feedback from subordinates. Which basic leadership style is this?
  Autocratic
  Charismatic
  Theory Y
  Democratic

Question 28 of 50

A company officer is giving commands at an emergency scene and the crew members immediately carry them out. What basic leadership style is this?
  Single-issue
  Charismatic
  Autocratic
  Theory Z

Question 29 of 50

Which basic leadership style is best suited for fireground operations?
  Autocratic
  Two-dimensional
  Centralized
  Democratic

Question 30 of 50

In which basic leadership style do the employees participate in the decision making process?
  Transformational
  Centralized
  Two-dimensional
  Democratic

Question 31 of 50

There are _____ basic leadership styles.
  4
  2
  5
  3

Question 32 of 50

Each of the following is one of the basic leadership styles EXCEPT ONE. CHOOSE THE EXCEPTION.
  Democratic
  Autocratic
  Situational
  Laissez-faire

Question 33 of 50

The dominant use of the __________ leadership style may result in loss of respect for the leader and challenges to his authority.
  Situational
  Democratic
  Laissez-faire
  Autocratic

Question 34 of 50

What are the two elements of the two-dimensional leadership style?
  Group, individual
  Task, people
  Path, goal
  Process, production

Question 35 of 50

In which contemporary leadership style does the organization take on the personality of its leader to the greatest extent?
  Visionary
  Charismatic
  Symbolic
  Transformational

Question 36 of 50

Which contemporary leadership style is characterized by constant innovation and change?
  Contingency
  Transformational
  Visionary
  Transactional

Question 37 of 50

The basis of the __________ leadership theory is that there is no single leadership style that is best for every situation.
  Contextual
  Transformational
  Contingency
  Three-dimensional

Question 38 of 50

Which contemporary leadership style is characterized by rewards for good work?
  Transformational
  Transactional
  Contingency
  Path-goal

Question 39 of 50

Which problem is most commonly associated with the symbolic leadership style?
  Resistance to change
  Lack of participation from subordinates
  Organization driven by leader's personality
  Reluctance of subordinates to question leaders

Question 40 of 50

Who is the originator of the theory of management styles X and Y?
  Bertram Raven
  William Ouchi
  Victor Vroom
  Douglas McGregor

Question 41 of 50

The Theory _____ leader believes that workers are lazy, avoid work and shun responsibility.
  X
  Z
  Y
  W

Question 42 of 50

The Theory _____ leader believes that workers are motivated, enjoy work, are self-directed, and seek responsibility.
  W
  Y
  Z
  X

Question 43 of 50

Leadership Theory _____ states that productivity depends on involved workers and that workers can be trusted to perform autonomously.
  Z
  X
  Y
  W

Question 44 of 50

Which problem is most commonly associated with the Theory Z leadership style?
  Lack of productivity
  Poor quality of deliverables
  High resistance to change
  Low employee commitment

Question 45 of 50

Who is the originator of the term "Theory Z leadership"?
  John French
  Robert House
  William Ouchi
  Douglas McGregor

Question 46 of 50

Which statement about a Theory Z organization is the most correct?
  It engenders a high level of commitment and productivity from workers
  It promotes a clear distinction between work and social life
  It focuses on continuous innovation and adaptation
  It emphasizes a structured organizational culture over individual autonomy

Question 47 of 50

Which description of a Theory Y manager is the most correct?
  Believes workers can regard work as a natural, rewarding aspect of life
  Enhances productivity through coercive means
  Believes that productivity is enhanced by close supervision of workers
  Believes workers are self-motivated regardless of their work environment

Question 48 of 50

Which description of a Theory X manager is the most correct?
  Believes workers are self-motivated
  Is more concerned with people than with production
  Believes workers prefer to be closely supervised
  Feels workers naturally tend to support organizational goals

Question 49 of 50

Who is the originator Total Quality Management?
  W. E. Deming
  Peter Drucker
  Douglas McGregor
  William Ouchi

Question 50 of 50

The steps "Tell, Sell, Consult, Share" are components of which management theory?
  Leadership-continuum
  Management by objectives
  Path-goal
  Results-based

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