A new company officer should be careful to avoid __________.
Alienating his friends
Taking the job too seriously
Developing a superior attitude
Acting as a parent figure
Question 2
of
50
Internal expectations come from within the __________.
Peer group
Individual
Informal group
Organization
Question 3
of
50
Which skill is the most difficult to learn?
Leadership
Management
Supervision
Direction
Question 4
of
50
Which basic leadership style is best suited for fireground operations?
Democratic
Autocratic
Centralized
Two-dimensional
Question 5
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50
What are the two elements of the two-dimensional leadership style?
Path, goal
Group, individual
Process, production
Task, people
Question 6
of
50
Which problem is typically associated with the leadership-continuum theory?
It tends to lead to selection of a laissez-faire style
It reduces complex situations into a simple two-dimensional formula
It is susceptible to overemphasis of external factors, such as political or social forces
It produces a work culture that values predictability and resists change
Question 7
of
50
A company officer possesses strong character and personality traits that motivate subordinates. What term does this most closely define?
Management
Administration
Leadership
Supervising
Question 8
of
50
In order for an objective to be effective, it must be __________.
Scalable
Flexible
General
Measurable
Question 9
of
50
What is the best defense against groupthink?
A strong sense of team identity
Trust among group members
Strong group leadership
Diversity among group members
Question 10
of
50
From which ancient civilization did the concepts of logic and ethics emerge?
Sumer
Etruscan
Egypt
Greece
Question 11
of
50
A firefighter states, "The entire population of the old downtown district are system abusers". Which logical fallacy is this?
Hasty generalization
Non sequitur
Red herring
Straw man
Question 12
of
50
Which is one of the basic elements of decision assessment?
What means of evaluation is available?
Do I have enough data to make an informed decision?
What modes of implementation are available?
Is the decision programmed or exceptional?
Question 13
of
50
What is the basic law of the land?
Case
Natural
Common
Constitutional
Question 14
of
50
A local ordinance requiring the installation of smoke detectors in hotel rooms is an example of __________ law.
Substantive
Procedural
Administrative
Case
Question 15
of
50
Which type of law deals with the rights and responsibilities of a person toward society?
Civil
Criminal
Tortious
Judicial
Question 16
of
50
Which factor is the most difficult to establish in most tort cases?
Duty to act
Damages
Breach of duty
Causation
Question 17
of
50
There are _____ basic elements of interpersonal communication.
3
6
5
4
Question 18
of
50
IFSTA lists five general purposes for interpersonal communication. Which is one of them?
Information
Interpretation
Discussion
Learning
Question 19
of
50
What distinguishes oral communication from interpersonal communication?
Oral communication is presented to a group; interpersonal communication is between individuals
Oral communication is to large groups; interpersonal communication is to small groups
The concept of feedback applies only to interpersonal communication, not to oral communication
The basic communication model applies only to interpersonal communication, not to oral communication
Question 20
of
50
Which is an example of interference in the speech communication process?
Over-dependence on visual aids
Noise from compressors, engines, phones, etc.
Resistance of the audience to the message
Use of condescending language
Question 21
of
50
A manufacturer's representative is demonstrating the procedure for use of the pump on a newly purchased engine. This is an example of which formal speech type?
Complex
Instructional
Informative
Topical
Question 22
of
50
What must you do first before beginning work on a document?
Determine who your audience is
Draft an introductory statement
Decide on the content
Organize your ideas
Question 23
of
50
Which statement about a memo is correct?
It provides a detailed, formal description of agency direction or policy
It should address Who, What, When, Where and Why
It should be distributed in hard-copy document
It is typically used for communication both within and outside of the organization
Question 24
of
50
A(n) ___________ allows readers to understand the essential points of a document without having to read the entire document.
Executive summary
Summary outline
Document brief
Content synopsis
Question 25
of
50
Abraham Maslow developed the theory of __________.
Customer service
Informal group influence
Hierarchy of needs
Participatory management
Question 26
of
50
Which finding is the most typical result of the interview method of receiving customer feedback?
Objective data
Rule by minority
Early indications of trends
Management by consensus
Question 27
of
50
Procedures are most closely related to __________.
Directives
Strategy
Orders
Policies
Question 28
of
50
Which budget system requires justification and cost/benefit analysis for each item for every budget cycle?
Program
Zero-base
Performance
Line-item
Question 29
of
50
Stress-related heart attack accounted for about _____ percent of line-of-duty-deaths in 2005.
40
35
25
30
Question 30
of
50
Which is one of the Everyone Goes Home Life Safety Initiatives?
Develop and implement nationally recognized medical and physical fitness standards
Plan for the worst- hoping for the best is not a plan
Fight fire aggressively but plan for safety first
A mandatory rest period following full consumption of a single SCBA cylinder
Question 31
of
50
Which NFPA standard covers infection control programs?
1500
1581
1600
1021
Question 32
of
50
In some areas, the head of the fire department has the title of _____________.
Administrator
Commissioner
Commander
Supervisor
Question 33
of
50
A company officer reporting directly to a staff officer regarding a specialized area of responsibility is an example of __________.
Division of labor
Functional supervision
Unified command
Decentralized authority
Question 34
of
50
An employee is playing one boss against another boss which allowshim to get away with doing very little work. Which organizationalprinciple has been violated?
Chain of command
Unity of command
Span of control
Division of labor
Question 35
of
50
Which is considered an acceptable exception to unity of command?
Division of labor
Functional supervision
Decentralization of authority
The "end-run"
Question 36
of
50
Which is an example of formal training?
Company evolutions
Street tests
Manipulative skills practice
Instructor certification
Question 37
of
50
During the __________ step of the four-step method of instruction, the instructor conveys to the students why the information to be taught is important to them.
Presentation
Introduction
Motivation
Preparation
Question 38
of
50
In which step of the four-step method of instruction does the student demonstrate that he/she can meet the requirements of the behavioral objectives?
Assessment
Demonstration
Application
Evaluation
Question 39
of
50
Frequently used plans such as policies and procedures are __________ plans.
Operational/administrative
Strategic
Long-term
Standing
Question 40
of
50
In the five-step planning process, which step comes last?
Authorize
Summarize
Modify
Evaluate
Question 41
of
50
How does the Fair Labor Standards Act affect duty exchanges (shift trades)?
It requires accurate records of hours worked by each employee
It requires that duty exchanges be permitted if it can be done without undue burden on the employer
It limits the number of hours an employee can work in a week
It limits the number of consecutive hours an employee can work
Question 42
of
50
Organized labor unions developed during the __________.
Great Depression
Reconstruction Period
Roaring Twenties
Industrial Revolution
Question 43
of
50
Which act, which guaranteed unions the right to collective bargaining, was struck down as unconstitutional by the Supreme Court?
National Industrial Recovery Act
Taft-Hartley Act
Landrum-Griffin Act
Wagner-Connery Act
Question 44
of
50
Which act gave workers the right to decline to join a union?
Landrum-Griffin Act
National Labor Relations Reform Act
Yoell-Fairbanks Act
Taft-Hartley Act
Question 45
of
50
Which is the best definition for demographics?
Analysis of socialization and behavior within distinct population groups
Statistical categorization of a population into groups
Social identification based on heritage, race, ethnicity or religion
The study of the influence of environment and genetics
Question 46
of
50
In Canada, which region is the largest source of immigrants over the last 50 year?
Asia
Africa
South America
Europe
Question 47
of
50
Which statement about community relations is the most correct?
Generic public safety education programs are designed to meet the needs of disparate demographic groups
Demographic composition should have not influence on the creation and implementation of policy
Service can be improved through familiarity with each group within the community
The community should be regarded as a whole rather than as a collection of unique subgroups
Question 48
of
50
A company officer's greatest contribution to a productive management information system is to provide __________.
Timely submission of reports
Accurate data input
Accessibility and training
Hard copies and backups
Question 49
of
50
Maintenance performed to restore functionality is categorized as __________.
Scheduled
Recurring
Corrective
Service
Question 50
of
50
Which part of a computer is the heart of the system?