Which term best describes the company officer's relationship to the organization's administration?
Customer
Subordinate
Member
Manager
Question 2
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50
Which is the company officer's role in relation to the members of his/her crew?
Mentor
Peer
Administrator
Supervisor
Question 3
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50
Which term best describes the company officer's relationship to public?
Marketer
Authority
Problem-solver
Public servant
Question 4
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50
Which is the company officer's most important task in relation to his/her crew?
Ensuring operational readiness
Ensuring personnel safety
Providing leadership
Evaluating performance
Question 5
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50
As a company officer, how should you respond to an order that is unpopular with your crew?
Openly and honestly discuss the flaws and merits of the order with your crew
Devise a strategy which will minimize the impact of the order while appearing to comply with it
State that you agree with your crew's criticisms but that compliance is not optional
Privately discuss your questions and concerns with the administration
Question 6
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50
To be successful in their transition to the role as supervisor, the new officer should __________.
Attempt to establish friendships with those they supervise before exercising authority
Adopt an appropriate level of humility and respect for those they supervise
Require the respect of subordinates
Quickly establish their authority over those they supervise
Question 7
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50
Providing good customer service is essential for which role filled by the company officer?
Supervisor
Public servant
Leader
Subordinate
Question 8
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50
A company officer should be careful to avoid __________.
Representing agency administrators to line personnel
Discussing with subordinates concerns/complaints about administration
Adjusting leadership styles for individual subordinates
Representing line personnel to agency administrators
Question 9
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50
Why does ethical conduct take on greater importance for a new officer?
They now possess legitimate power
They are expected to serve as role models
They are responsible for the actions of their subordinates
The are both supervisors and subordinates
Question 10
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50
How best can a company officer help subordinates avoid "organizational tattoos"?
Be an attentive listener
Exercise legitimate authority
Act as a mentor
Be clear in your expectations
Question 11
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50
Which is a correct approach to take as a new company officer meeting challenges involving existing friendships with other firefighters?
Establishing appropriate boundaries may require taking an authoritarian approach
I will use discretion to enforce only those policies I deem to be productive
I won't let promotion change my relationship with my friends
I will not let public perception affect how I do my job
Question 12
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50
Which is one of the three elements in managing change to group dynamics?
Make reference to tradition and culture
Establish clear boundaries
Act as a liaison
Establish priorities
Question 13
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50
In making a change, a company officer is met with the response, "We've never done it that way before". Which response is most appropriate?
Devise a strategy that will minimize the impact of the change while appearing to comply with it
Openly discuss the flaws and merits of the proposal with your company
Explain the rationale behind the change and its expected benefits
State the need to change with times or be left behind
Question 14
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50
Which is the correct approach for managing the transition to company officer?
Do not be reluctant to remind them that you are in charge
Be willing to acknowledge your own mistakes and failures
Be willing to acknowledge the shortcomings of the organization
Share confidential information only with those you can trust
Question 15
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50
Which phrase best sums up acting as a liaison?
Leading by example
Projecting a professional image
Being a two-way information agent
Being dedicated to the position
Question 16
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50
Which approach is correct regarding praise and criticism?
Do not permit yourself to be publicly criticized
Do not publicly discipline or discredit a subordinate
Do not encourage subordinates to offer you suggestions or feedback
Do not single out a subordinate for praise in front of his peers
Question 17
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50
When might it be appropriate to openly criticize your organization's management?
Never
When legal violations have occurred
When they are clearly in the wrong
When the officer must do so to protect his/her subordinates
Question 18
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50
Which statement is a correct approach in dealing with subordinates as a new supervisor?
Acknowledge and take responsibility for your own mistakes
Do not be reluctant to remind them that you are in charge
Share confidential information only with those you can trust
Be willing to acknowledge the shortcomings of the organization
Question 19
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50
Which should be the new company officer's perspective of respect?
It must be earned
It comes with the rank
It must be commanded
It must be demanded
Question 20
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50
When seeking compliance of subordinates, which is the method of last resort?
Use your rank as a reason for compliance
Project a command presence
Apply the appropriate supervisory technique for the situation
Work to earn the respect of subordinates
Question 21
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50
According to the NFPA, which item is part of a Level I company officer's duties?
Develop a project or divisional budget
Participate in hiring and promotional assessment processes
Fair and efficient administration of agency policies and procedures
Develop policies and procedures
Question 22
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50
The success of any fire and emergency services organization is directly proportional to its ________.
Community involvement
Funding
Leadership
Management
Question 23
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50
Which statement is the best description of the responsibility of the level I officer regarding fire and life safety educational programs?
He/she must be able to make presentations to members of the community
His/her involvement in these types of programs is generally minimal
He/she is responsible for delegating these activities to a capable subordinate
He/she is responsible for forwarding these activities to the appropriate division of the agency
Question 24
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50
Which is part of a Level I company officer's duties as a supervisor?
Project conception, design and implementation
Recommend actions when situations exceed the officer's authority or ability
Hiring, evaluation, promotion and dismissal of personnel
Fiscal administration and budget preparation
Question 25
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50
Which is one of the duties specified by the NFPA as applying to all levels of fire officer?
Inspection and investigation
Delegation of authority
Leading by example
Delegation of tasks
Question 26
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50
Which NFPA standard establishes levels of duties and qualifications for fire officers?
1021
1901
1581
1500
Question 27
of
50
How many levels of fire officer are established by the NFPA Standard for Fire Officer Professional Qualification?
Four
Three
Five
Two
Question 28
of
50
When operating at a terrorist/criminal incident, a company officer should _________.
Interview witnesses and possible suspects
Detain persons of interest
Collect and preserve evidence samples
Establish and maintain crime scene security
Question 29
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50
Which is an essential duty of the Level I officer in fire investigation?
Determination of cause
Collection of evidence
Observation of suspicious circumstances
Preservation of evidence
Question 30
of
50
Monitoring the consumption of unit resources in order to help prepare an organizationâs budget is an example of which type of management duty?
Community and government relations
Planning
Administration
Human resources
Question 31
of
50
Of the choices listed, which is the most common title for the head of a fire department?
Commander
Supervisor
Commissioner
Administrator
Question 32
of
50
Which is the common organizational structure used in the fire service?
Adaptive
Scalar
Vertical
Top centralized
Question 33
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50
Which statement about a scalar organization is the most correct?
The chain of command is more vulnerable to disruption than with other organizational structures
Authority is mostly decentralized
Information is generally centralized for decision making
It eliminates intermediate organizational levels
Question 34
of
50
The phrase "having an uninterrupted series of steps" best describes which organizational structure?
Scalar
Collaborative
Vertical
Flat decentralized
Question 35
of
50
In which setting is centralized authority most effective?
Operations dispersed over a large geographic area
Small organizations or groups
When there are large numbers of subordinates
Tasks which are complex and highly specialized
Question 36
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50
Which term means an organizational structure where decisions are made by one individual at the top of the structure?
Unified command
Centralized authority
Concentrated authority
Executive authority
Question 37
of
50
Which statement correctly summarizes the role of line personnel?
Deliver services to the public
Support staff personnel
Support the firefighters
Supervision
Question 38
of
50
Which statement correctly summarizes the role of staff personnel?
Administration/management
Delivery of service to the public
Supervision/leadership
Support of line personnel
Question 39
of
50
__________ is a person's legal power to execute decisions and the accountability for those decisions.
Command
Administration
Management
Authority
Question 40
of
50
Which statement about decentralized authority is correct?
It works well for decision making but not for accomplishing tasks
It allows upper management to focus on other matters
The agency chief must be kept informed of all decisions being made at lower levels
Decision-making power is retained by the delegating authority
Question 41
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50
Which statement about decentralized authority is correct?
Authority for making decisions is delegated to the lowest possible level
It allows specific tasks to be performed at various levels within the organization
It should be distributed equally throughout the organizational structure
The potential for duplication of effort is minimized
Question 42
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50
Which statement about delegation of tasks is the most correct?
It gives the supervisor an opportunity to develop the subordinate's skill set
Reluctance to delegate shows a lack of trust in the supervisor for his/her subordinates
Tasks may be delegated, but authority cannot be delegated
A task that cannot be performed by most subordinates should not be delegated
Question 43
of
50
Which term means an organizational structure where authority is delegated to varying levels within the organization?
Delegated authority
Unified command
Decentralized authority
Divisional
Question 44
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50
"The path of responsibility from the top to the bottom of an organization" is __________.
Scalar organization
The chain of command
The one-boss principle
Unity of command
Question 45
of
50
Conflicting and contradictory orders from different bosses have resulted in a frustrated and discouraged employee. Which organizational principle has been violated?
Chain of command
Span of control
Unity of command
Functional supervision
Question 46
of
50
According to the National Wildfire Coordinating Group (NWCG) Field Operations Guide, which is one of the three essential components of a leader's intent?
Feedback
Ethics
Communication
End state
Question 47
of
50
According to the National Wildfire Coordinating Group (NWCG) Field Operations Guide, which is one of the three essential components of a leader's intent?
Vision
Integrity
Purpose
Respect
Question 48
of
50
Which principle states that every individual should report to only one designated supervisor?
Unity of command
Chain of command
Functional supervision
Span of control
Question 49
of
50
A firefighter begins to ventilate at a location specified by his captain. Along comes a chief who tells the firefighter to cut the hole somewhere else. Which organizational principle has been violated?
Span of control
Division of labor
Functional supervision
Unity of command
Question 50
of
50
Two different officers are giving conflicting orders to a single subordinate. Which organizational principle has been violated?