Which is the company officer's most important task in relation to his/her crew?
Providing leadership
Ensuring operational readiness
Evaluating performance
Ensuring personnel safety
Question 2
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50
Which phrase best sums up acting as a liaison?
Leading by example
Being a two-way information agent
Projecting a professional image
Being dedicated to the position
Question 3
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50
When might it be appropriate to openly criticize your organization's management?
When they are clearly in the wrong
When the officer must do so to protect his/her subordinates
When legal violations have occurred
Never
Question 4
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50
Which statement is the best description of the responsibility of the level I officer regarding fire and life safety educational programs?
His/her involvement in these types of programs is generally minimal
He/she must be able to make presentations to members of the community
He/she is responsible for delegating these activities to a capable subordinate
He/she is responsible for forwarding these activities to the appropriate division of the agency
Question 5
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50
Monitoring the consumption of unit resources in order to help prepare an organizationâs budget is an example of which type of management duty?
Administration
Planning
Community and government relations
Human resources
Question 6
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50
Of the choices listed, which is the most common title for the head of a fire department?
Administrator
Commander
Commissioner
Supervisor
Question 7
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50
Which statement correctly summarizes the role of line personnel?
Support staff personnel
Support the firefighters
Deliver services to the public
Supervision
Question 8
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50
Conflicting and contradictory orders from different bosses have resulted in a frustrated and discouraged employee. Which organizational principle has been violated?
Unity of command
Functional supervision
Chain of command
Span of control
Question 9
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50
According to the National Wildfire Coordinating Group (NWCG) Field Operations Guide, which is one of the three essential components of a leader's intent?
Respect
Purpose
Integrity
Vision
Question 10
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50
Which item is suggested as a way to reduce sidestepping?
Be available
Be respectful
Be consistent
Be humble
Question 11
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50
Assigning tasks to the best qualified available personnel is an application of which organizational principle?
Span of control
Functional supervision
Team building
Division of labor
Question 12
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50
Which quality of leadership is defined as "applying strong moral principles to the decision making process"?
Vision
Ethics
Consistency
Integrity
Question 13
of
50
Which basic leadership style is best suited for fireground operations?
Democratic
Autocratic
Centralized
Two-dimensional
Question 14
of
50
Which emotional intelligence skill is specified as contributing to strong self-management?
Decision-making
Positive outlook
Positive influence
Time-management
Question 15
of
50
Directing and overseeing subordinates is __________.
Supervision
Administration
Management
Leadership
Question 16
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50
The supervisor should pay special attention to which item during the performing phase of Brian Tuckman's team development model?
Clearly defining goals, objectives and tasks
Maintaining a sense of team spirit among group members
Developing a commonly held set of values
Establishing a list of potential approaches/solutions
Question 17
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50
Coordination of resources to accomplish a goal is an example of which management process function?
Controlling
Allocation
Organizing
Implementation
Question 18
of
50
Developing tactics to fulfill a specific objective is an example of which management process function?
Directing
Planning
Implementation
Organizing
Question 19
of
50
What is the function of a PERT chart?
Monitoring progress of a complex project
Determining a realistic time frame for a given task
Establishing accountability and responsibility
Maintaining span of control in a large organization
Question 20
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50
In the five-step planning model, which is the final step in the cycle?
Evaluate
Authorize
Modify
Summarize
Question 21
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50
In which step of the five-step planning model do you size-up how effective your efforts have been in meeting your goals?
Feedback
Assess
Evaluate
Determine
Question 22
of
50
Which federal legislation was enacted to require covered employers to provide employees job-protected leave for qualified medical and family reasons?
Family and Medical Leave Act
The Fair Labor Standards Act
Equal Employment Opportunity Act
The Sarbanes-Connerly Act
Question 23
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50
What is the first level of action in the progressive discipline process?
Remedial action
Punitive action
Corrective action
Preventive action
Question 24
of
50
A firefighter has overwhelming personal problems that are negatively affecting his job performance. What is the best approach to this problem?
Refer the employee to the agency's Employee Assistance Program
Discuss the matter with the firefighter
A performance improvement plan should be written
The firefighter should be given time off work to resolve the issues
Question 25
of
50
In the communication process, reception of the communication is confirmed by __________.
Closure
Acknowledgement
Feedback
Verification
Question 26
of
50
The communication model begins with __________.
Initiation
The medium
The sender
An intention
Question 27
of
50
Which listening skill consists of decoding a message and its meaning?
Synthesis
Understanding
Attending
Evaluating
Question 28
of
50
In the final step of a persuasive speech, the speaker _________.
Describes what must be done to accomplish the change
Summarizes the history of the issue
Evaluates the response of the audience to the presentation
Steers the discussion toward the best solution
Question 29
of
50
When transitioning between paragraphs, which phrase is used to indicate exemplification?
Then
Later
Namely
Due to
Question 30
of
50
What is the difference between a mobile data terminal (MDT) and a mobile data computer (MDC)?
An MDT has a radio data link; and MDC does not
An MDC has status buttons; an MDT does not
A MDC has a keyboard; an MDT does not
There is no difference- both terms refer to the same device
Question 31
of
50
The primary function of which system is to provide data about geographic features, structures, occupancy information, etc. within a specified area?
Mobile data computer
Geographic information system
Mobile data terminal
Global positioning system
Question 32
of
50
When communicating, requiring the receiver to repeat the message back to the sender will enhance which one of the "Five Cs"?
Command
Clarity
Control
Conciseness
Question 33
of
50
To meet the expectations of the community it serves, an emergency services organization should be __________-oriented.
Task
Results
Mission
Customer
Question 34
of
50
Age, occupation, and marital status are examples of __________ categories.
Socio-economic
Demographic
Political
Associative
Question 35
of
50
Which statement about policies is correct?
NFPA standards require an annual policy analysis
Unwritten, informal policies carry the same force as written and formal policies
Previous decisions cannot serve as a basis for the development of a policy
Some policies may result from regulation from other government agencies
Question 36
of
50
A written description of steps to be taken to implement department policy in a specific situation is a __________.
Directive
Procedure
Policy
Protocol
Question 37
of
50
Examination of the budget request by the fire agency's administration is the __________.
Audit
Internal review
Analysis
Evaluation
Question 38
of
50
An employee's medical records must be retained by the employer for not less than _____ years following the end of the individual's employment.
30
20
15
25
Question 39
of
50
Which NFPA standard covers infection control programs?
1021
1600
1581
1500
Question 40
of
50
Which is an example of an unsafe condition?
Speeding
Inclement weather
Improper lifting
Lack of situational awareness
Question 41
of
50
The operational risk management process consists of _____ components.
Six
Seven
Four
Five
Question 42
of
50
A driver training program is an example of which component of The Three E's?
Education
Enforcement
Evaluation
Enhancement
Question 43
of
50
Which organization is the source of the Rules of Engagement for Firefighter Health?
National Fallen Firefighters Foundation (NFFF)
International Association of Fire Chiefs (IAFC)
National Volunteer Fire Council (NVFC)
International Association of Fire Fighters (IAFF)
Question 44
of
50
What is the second step in the four-step method of instruction?
Evaluation
Discussion
Lecture
Presentation
Question 45
of
50
Which is one of the steps in the four-step method of instruction?
Motivation
Practice
Introduction
Application
Question 46
of
50
Which is one of the steps in the four-step method of instruction?
Evaluation
Assessment
Repetition
Manipulation
Question 47
of
50
During the __________ step of the four-step method of instruction, the instructor conveys the information to the students.
Presentation
Application
Didactic
Evaluation
Question 48
of
50
For which type of evolution is the application of NIMS-ICS optional?
Single company
None of the above
Single agency
Multiple company
Question 49
of
50
Codes enforced by a fire department are adopted by __________.
The local governing body
The state fire marshal
General election
Administrative law
Question 50
of
50
Which of these organizations is one of the most prominent sources of national consensus standards related to the fire service?